Built in Tenkasi by a team of 150, Zoho has launched Zoho Desk, the industry’s first context-aware help desk software.

Zoho Desk uses customer data from other Zoho products to organise tickets and present information to agents so that they can better understand a customer’s problem and resolve it efficiently.

“We spent five years in developing Zoho Desk into a durable product and now it is ready to scale fast,” says Zoho Corp CEO, Sridhar Vembu. “We built the first software products from India when IT services were the rage and established them in the global market. And by building the first software product created in rural India, we have showcased something that has never been done before,” he added.

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